Thomas Hardie Used Trucks is pleased to offer our congratulations to the Thomas Hardie Middlewhich Depot, which has been awarded the Large Dealer of the Year Service Excellence Award by Volvo Truck UK in recognition of the outstanding levels of service we provided to our customers throughout 2014.
Thomas Hardie’s depots across the country offer excellent service to all our customers, however, the Middlewich depot proved they went the extra mile and as such, received the award for service excellence. The categories measured included MOT 1st time pass rates, Rex scores, VAS call out and repairs completed in under 4 hours and the overall improvement on repair times, among others.
As well as Middlewhich picking up the award, the Deeside depot also received recognition from Volvo Truck UK for their outstanding MOT 1st time pass rate during 2014, which was an unbelievable 99.2% out of 744 MOTs completed. What’s even more outstanding is the fact that for 9 out of the 12 months in 2014, the 1st time pass rate was 100%!
To celebrate the win and recognition, Thomas Hardie Commercials Ltd sent one person from each depot on an amazing trip with Volvo to Boston and New York, where they got to witness the Volvo Ocean Race, which took place in May.
Dave Murphy from the Middlewich depot and Phil Quillam from Deeside were selected due to their tireless work not only throughout 2014, but throughout their careers. Dave always goes the extra mile to support customer service levels, while Phil’s attention to detail and exceptionally high standards mean that Deeside’s MOT performance has been outstanding for many years – not just 2014.
Well done guys and here’s to more awards being received in 2016!