Thomas Hardie Used Trucks are celebrating a resounding success at the Volvo Dealer Kick Off Event in Birmingham recently, where we were delighted to be named winners of the Volvo Used Truck Dealer Award.
The glitzy ceremony was held at the ICC Centre, where dealers from across the Volvo Trucks network joined Thomas Hardie’s own representatives for a great networking and socialising opportunity.
It was also a chance for Thomas Hardie to achieve some of our long-term goals and, in particular, our aim to be the number one dealer in the Volvo Network.
On a long list of hotly competed awards, we scored a more than satisfactory success rate – taking home several other titles besides the Used Truck Dealer category.
The VAS Dealer of the Year Award went to our Trafford Park team for their hard work in 2016 to respond to Volvo vehicle breakdowns on the busy M60, M62 and surrounding area from Buxton to the Yorkshire Dales.
We managed to repair breakdowns in an average 283 minutes, with 78 minutes of additional travel time – a fantastic achievement that we are glad to see recognised in this way.
Individual recognition went to Paul Jenkins for his aftersales support in the bus and coach segment; the Volvo Bus Individual Award highlights his commercial and technical expertise and high levels of customer retention.
We know many customers will be equally proud to see Paul rewarded in this way, having formed often very strong working relationships built on his exemplary level of service.
The Trafford Park and Liverpool Depots of Thomas Hardie Used Trucks narrowly missed out on winning the Service Excellence Blue League Award category, but we are proud to be named runners-up.
In this category, nominations are based on FTA audits, VAS breakdown response times and MOT pass rates, along with other criteria like the quality of job card write-ups, so even a runner-up position is recognition in itself.
Further runner-up positions were scored in the Volvo Bus Dealer of the Year category and Going the Extra Mile, an individual award for which John McClusky was nominated and received a special mention.
But while all of these achievements are important, we are especially pleased with the Volvo Used Truck Dealer Award given to our Used Vehicle Sales Team – their second significant industry win in recent months.
The team previously also scooped the Commercial Motor Sales Team of the Year Award, and we are determined not to rest on our laurels, but to continue to drive success from industry accolades to customer service over the remainder of this already very exciting year.