Thomas Hardie Commercials Ltd won the prestigious Volvo Trucks, ‘Dealer of the Year Award 2018′.
The much-coveted award was presented to members of the Thomas Hardie Commercials senior management team at a Gala Luncheon hosted by Volvo Group UK with special guest presenter, Dan Walker, who many of you will recognise from BBC television programmes including; Football Focus and BBC Breakfast.
Thomas Hardie Commercials won the ‘Dealer of the Year Award 2018′ following a “consistently outstanding performance in key business areas,” reported Jim Murray.
In particular, Thomas Hardie Commercials’ employees ensured our five dealerpoints were the highest performing dealer in the network in delivering customer satisfaction, as measured by feedback from Volvo customers in the Volvo Trucks Retail Excellence Survey.
In addition to the specific measurement of customer satisfaction, the Volvo Trucks, ‘Dealer of the Year Award 2018′ judging criteria, included how Thomas Hardie Commercials performed in terms of the following business and commercial areas: Service Excellence measures, Volvo Action Service (VAS) measures on breakdowns, MOT first-time pass rate, depot quarterly audits, New and Used Truck Sales, Volvo Financial Services (VFS) Sales, contract penetration and Aftermarket performance.
It was an afternoon full of recognition for our efforts, which meant that in addition to our lifting the trophy for winning the Volvo Trucks ‘Dealer of the Year Award 2018′, our Used Truck Sales Team were also awarded the highly sought after, Used Truck Sales Team of the Year Award for 2018, whilst Trafford Park Depot walked away with the award for Volvo Action Service Dealer of the Year 2018. In addition, we took home the Long Haul Sector Award and our Middlewich Depot came an impressive 3rd place in The Blue League for Dealer Excellence Award category.
A fantastic achievement and an incredible ‘TEAM’ effort, sincerest thanks to you all!